What is Premium?
- 24/7 expert monitoring of your data center
The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling remote trouble shooting for quick resolution of critical incidents.
- Incident tracking
Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
- Real-time notifications on your smartphone
The StruxureOn app gives you an instant overview of your sensor data and alarms.
- Chat collaboration on incidents
Collaborate through chat with Schneider Electric experts for a quick resolution of a problem.
- Proactive service dispatch
Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
- StruxureOn report
The personalized report provides insight into connected devices, coupled with expert recommendations on how to improve device utilization and lifecycle.
How do I upgrade devices to Premium?
Before you can upgrade to Premium you need to have the Standard version of Struxureon. You can get Standard here.
In the app, click the crown icon in the top right corner and follow the instructions to upgrade the device. Upgrade one or multiple devices at a time. Once you complete the upgrade process, your Premium service will begin immediately.
Please note that Premium is charged per device and will be invoiced to you by Schneider Electric based on today’s exchange rate in your local currency.
StruxureOn Premium subscription is available for a year and can subsequently be renewed.
The address you enter during the upgrade will be used for invoices if applicable and you can change the billing address if needed at any point.