Incident tracking and chat collaboration

Incidents are automatically created and you can track real-time incident status, incident history and collaborate through chat with your own team and Schneider Electric experts for quick resolution of an incident.

Live and historical sensor data

Get an overview of your sensor data, and the freedom to dig deeper and view historical data with Remote Service.

24/7 expert monitoring

With Remote Service you get 24/7 monitoring of your data center where experts respond to real time alarms and make sure you have no unnecessary interruptions.

What is Remote Service?

Subscribe to Remote Service for 24/7 expert monitoring of your critical devices, more insights, and incident tracking.

You’ll get:

  • 24/7 expert monitoring of your data center
    The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling remote trouble shooting for quick resolution of critical incidents.
  • Incident tracking
    Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
  • Real-time notifications on your smartphone
    The Mobile Insights app gives you an instant overview of your sensor data and alarms.
  • Chat collaboration on incidents
    Collaborate through chat with Schneider Electric experts for a quick resolution of a problem.
  • Proactive service dispatch
    Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
  • StruxureOn report
    The personalized report provides insight into connected devices, coupled with expert recommendations on how to improve device utilization and lifecycle.

Note: The Remote Service will not be charged if an asset is already covered by an Advantage Prime or an Advantage Ultra contract.

How do I upgrade subscribe to Remote Service?

Before you can subscribe to Remote Service you need to have Mobile Insights. You can get Mobile Insights here.

Log into struxureon.com/manage to subscribe Remote Service.

 

Start monitoring your assets right now!

Download the software and get up and running within an hour

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