What is Remote Service?
- 24/7 expert monitoring of your data center
The Schneider Electric Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling remote trouble shooting for quick resolution of critical incidents.
- Incident tracking
Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
- Real-time notifications on your smartphone
The Mobile Insights app gives you an instant overview of your sensor data and alarms.
- Chat collaboration on incidents
Collaborate through chat with Schneider Electric experts for a quick resolution of a problem.
- Proactive service dispatch
Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
- StruxureOn report
The personalized report provides insight into connected devices, coupled with expert recommendations on how to improve device utilization and lifecycle.
Note: The Remote Service will not be charged if an asset is already covered by an Advantage Prime or an Advantage Ultra contract.
Start monitoring your assets right now!
Download the software and get up and running within an hour